Refund Policy

1. Overview

This refund policy outlines the terms and conditions for refunds on SimplyParse services provided by Vectrio Innovations Private Limited.

2. Pay-Per-Use Credits

Credit usage and refund eligibility:

• Used Credits: Non-refundable once utilized for processing
• Unused Balance: Eligible for refund upon request
• Processing Time: 7-14 working days for refund completion

3. Refund Process

Steps and conditions for refund processing:

• Request Method: Submit through support email
• Processing Time: 7-14 working days
• Refund Method: Returns to original payment method

4. Service Issues

Handling of service-related issues:

• Missing results: Email hi@simplyparse.com with the document or request ID so we can investigate.
• Incorrect Extraction: Review extracted data before critical use. Contact support with the affected document and fields if you find an error.

5. Contact Information

How to reach us for refund-related queries:

• Email: hi@simplyparse.com
• Response Time: Within 2 business days